SSL Order - EV1Server.net Email?

[mustang]

I just manually placed a RapidSSL order through the resellone interface. Two emails were received so far.

One was a "Thank you for your RapidSSL order" branded with my info.

The other was from "support@ev1servers.net", and contained:

If you have already successfully completed the Telephone Authentication for Order 60xxxx and domain www . domainnamehere . com, you may delete this e-mail.

This e-mail is being sent to assist you if you do not have immediate access to the phone to perform the 2-way telephonic validation at the time your order is being placed, or if you encountered an error.

You must complete the Phone validation prior to the order being processed. If you need to re-start the phone validation process for Order 60xxxx for domain www . domainnamehere . com, then you can go to this URL:

https : // products.geotrust . com/ssl/PhoneAuth.do?pin=xxxxxxxxxxxxxxxxxxxxxxxx


If you require support please use the contact details below.

Sincerely,

The RapidSSL Support Team
ssl@ev1.net
www . ev1servers . net

Something's not right here. Why are emails coming from ev1? And how can I correct this?

Thanks.

[mustang]

Also, I though RapidSSL certificates from resellone did not use phone authentication. So do they use the phone auth, or not?

[mustang]

Approver emails are also coming from support@ev1servers.net ...

Dear Domain Administrator,

The person identified below has requested a StarterSSL certificate for:
https:// www . domainnamehere . com

Applicant information:
Name: Fname lname
E-mail: emailhere
Phone: phonehere

Name requests that you come to the URL below to review and approve this certificate request:

https: // products . geotrust . com/ssl/starterssl.do?pin=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx x
*Certificate Replacement Policy*

It's very important that you backup your private keys and remember your passphrase. Your certificate will not work without your private key. If your key is lost or corrupted you will be required to purchase a new certificate.

If you require support please use the contact details below.

Sincerely,

The Rapid SSL Support Team
ssl @ ev1 . net

[mustang]

I figured I'd update this thread for anyone else hitting this problem.

I talked to Eddie on Live Support several hours ago. I told him that some of the emails sent to clients are coming from ev1servers.net. And they are signed by EV1.

He thought it was odd, and contacted his supervisor. Then replied that they're working on getting that changed right now, but they're not sure when it will be completed.

To be honest, I'm shocked. I can't believe the resellone.net is live with a ssl resale system meant for resellers, that does nothing different than if purchasing directly from ev1.

I hope management from ResellOne can give us an update on this. At the moment, I'm wondering why I need an account here.

Cheers.

[kasey]

I e-mailed Laurie about this back in March, and her response then was that she was going to forward it to Brooke to get it taken care of. That was March 31...

I really don't get it, because this is not that difficult of a concept to grasp. NOWHERE should there be any mention of EV1servers. Not in domain e-mails, not in SSL e-mails, not in anything. For that matter, there shouldn't be any mention of ResellOne expect in the handful of places where it's required by ICANN (i.e. Whois, transfer notifications), but there are still some of those buried in the system.

[Brooke-Resell1]

I will post an update on this issue tomorrow afternoon.

[Brooke-Resell1]

GeoTrust is going to setup the authorization emails that go to ResellOne.net resellers' customers to be branded with GeoTrust's information to make them more generic. This change should be effective by the end of the week.

[mustang]

Originally Posted by Brooke-Resell1

GeoTrust is going to setup the authorization emails that go to ResellOne.net resellers' customers to be branded with GeoTrust's information to make them more generic. This change should be effective by the end of the week.

Thank you. I just responded to resellone support (Chad M.) request for specific emails that had issues.

I do appreciate you getting this straightened out, Brooke.

Cheers!

[Laurie-Resell1]

Originally Posted by mustang

Thank you. I just responded to resellone support (Chad M.) request for specific emails that had issues.

I do appreciate you getting this straightened out, Brooke.

Cheers!

In addition there are emails that can be rebranded by you in the RWI2.

[kasey]

Originally Posted by Brooke-Resell1

GeoTrust is going to setup the authorization emails that go to ResellOne.net resellers' customers to be branded with GeoTrust's information to make them more generic. This change should be effective by the end of the week.

Good to hear. It's not as clean as OpenSRS (where resellers can actually brand the messages themselves), but it is much better than the current setup. Thanks, Brooke!